When you order an eBook or digital access code, it is ready to activate as soon as you complete the checkout process and your payment is approved. Nothing will be shipped to you. Instead, you will receive an email with activation instructions.

Please note: once you activate your eBook or digital access code, it cannot be returned. Sorry, no exceptions.

1. Go to campus-store.pine.edu
2. Log in to your store account with the same email address and password you used to place your order.
3. Click on the Activate and Access eBooks link.
4. Click on the IMAGE of the book. (NOT the in-store purchase link)
   
5. You will then be taken to RedShelf to complete the activation process.
• Some eBooks and online courseware are hosted on the publisher’s website. For these products, you will get a code from RedShelf that you will need to redeem on the publisher’s website.

Helpful hints

• Check D2L, your syllabus, and/or your school email for special activation instructions provided by your instructor.
• Remember: the email address you use for your RedShelf account must match the email address you used to place your order.

eBooks can have different digital rights – some are only available to use for a limited number of days, some allow lifetime access. Please review the digital rights for an eBook carefully before ordering. eBooks have very strict return policies.

In addition, some eBooks may allow note-taking, highlighting, offline usage, and limited downloading and printing. It all depends on the publisher and the eBook platform.

Some eBooks and digital access codes also include access to online courseware used for assignments and tests

If you need to return an eBook or digital access code, contact us right away at [email protected]

eBooks have very strict return policies:

• All refund requests must be made within 14 days of purchase.
• eBooks and digital access codes that have been activated cannot be returned for a refund.

Sorry, there are no exceptions to this return policy.

Here’s how you can get help with your eBook or digital code:

• Check D2L, the course syllabus, or your school email for special instructions provided by your instructor.
• Visit RedShelf Solve for troubleshooting tips.
• Did you get a digital code from RedShelf? RedShelf’s Courseware Guides will show you the steps to get access to products like Cengage Unlimited or WebAssign, McGraw Hill Connect, Pearson MyLab or Mastering, etc.
• Open a help ticket with RedShelf Support staff